Frequently Asked Questions
Everything you need to know about your next ride.
How long does shipping take for GOTRAX electric scooters?
Most orders are processed within 24 hours and typically arrive within 3-5 business days via standard ground shipping.
What is the return policy for e-bikes and scooters?
We offer a 30-day return policy for products in new and unused condition. Please note that return shipping fees may apply.
Do GOTRAX products come with a warranty?
Yes, all our electric vehicles come with a limited 6-month or 1-year warranty (depending on the model) covering manufacturing defects.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options through Klarna or Affirm for eligible customers.
Are GOTRAX scooters waterproof?
Our scooters have an IPX4 water resistance rating, meaning they are resistant to splashes but should not be submerged or used in heavy rain.